Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@poptronic.ca

General Questions

Get the newest tech

Try something out and return it easily, so you can upgrade to the newest tech. 

You can extend your rental period

Pay for your rental period and with the rental plans you can extend anytime – without the hassle and commitment of financing.

Get more with us

New smartphone or game console? You don’t have to choose. With Poptronic you can rent all the tech you ever wanted for a fraction of the purchase price.

Currently, we ship only to Cornwall, Ontario via poptronic.ca. We plan to expand our service to other major cities before the end of 2021. If you can’t wait for Poptronic to be available in your city, subscribe to our newsletter for the latest updates. 

Select your desired product at www.poptronic.ca and simply order it online for rent. 

Here’s how it works:

  1. Choose your minimum rental period of 1 week, 1 month, 3 months, or 6 months.
  2. Place your product in the Poptronic rental cart, create a customer account and pay for your rental.
  3. Your device will be delivered to your home. The rental period only begins when you’ve received your device.
  4. After your minimum term has expired, you can continue to rent your device or end the rental by returning it free of charge. 

Before you send your rented tech back to Poptronic, you must remove all personal data and the activation lock. Otherwise, we can’t access the device and will have to charge you.

This is how to do it:

1. If you paired your iPhone with an Apple Watch, unpair the Apple Watch first. 

2. Back up your device if you have important data stored on it.

3. Sign out of iCloud and “iTunes & App Store”:

If you're using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off.

If you're using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.

4. Go back to Settings and tap General > Reset > Erase All Content and Settings. If you turned on Find My, you might need to enter your Apple ID and password. 

5. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].

6. In order to remove your old device from your list of trusted devices, open iCloud.com, and:

Go to Settings > [tap on your name].

Select a device from the list.

Tap the X next to your device to remove it from the list.

If you’ve removed your iPhone or iPad correctly, Find My [device] and Activation Lock should be turned off. 

When you rent a computer or laptop from Poptronic, it arrives to you as if you just bought it new. Software that is subject to costs and licensing, such as Microsoft Office or Photoshop, isn’t preinstalled and must be purchased if necessary.

Poptronic rents new and as good as new products. Before products are rented out again, they go through a detailed quality check and multi-stage processing, so that each device rented from Poptronic arrives in flawless condition. If your device isn’t as expected, our customer service is happy to help. 

If your product arrives damaged or with severe signs of use, please contact customer support immediately via our contact form. Document t he damage by photographing it and sending the image to customer support by email. Please report and document the damage within 3 days of delivery, otherwise we must assume that the damage has occurred during the rental period.

In case of damage, Poptronic covers 90% of the repair costs. However, we are not responsible for theft, loss or intentional damage. If your product is lost or stolen, please contact us immediately. We do not yet offer any additional insurance for these cases.

All devices are thoroughly cleaned and disinfected with 70% isopropyl when they come back to us. Products that are worn close to the body, such as in-ear headphones and fitness trackers, are also treated with an ultrasonic cleaner.

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