VR Frequently Asked Questions

Virtual reality is a technology that immerses users in a computer-generated environment, allowing them to interact with the virtual world using specialized headsets and controllers.

Virtual reality offers something for everyone! We generally do not recommend the use of VR under the ages of 7. We provide a wide range of experiences for all age groups and interests, along with coaching on how to use the equipment.

Yes, our headsets will fit over prescription glasses.

Yes, we recommend that children be 7 years of age and up to play virtual reality.

Yes, the headsets are wiped down and sterilized between each customer. We also offer free headset/sweat covers to wear underneath the headsets if there are still concerns.

Fill out a contact form on our website with your VR wishes and we will do our best to fulfill them.

Absolutely! We offer exciting team-building and corporate party packages for companies looking to try something new.

You may experience some slight motion sickness or dizziness when playing certain games – in this event, simply remove the headset for a moment to regain your composure.

You can read more about the health and safety risks on our website.

Recommended space required to use Roomscale on Meta Quest To connect to Wi-Fi from your headset Press / on your right Touch controller to pull up your universal menu.

Find an installed video file on the Meta Quest The Files app is a file manager that allows you to access, browse, manage, share, and organize the files located on your Meta Quest headset. Screenshots and videos you take from your headset are also stored here.

To open Files: Select o on your right controller to open your apps panel. Select Files to launch the Files app.

Connect to Wi-Fi from your headset

Press o on your right controller to pull up your universal menu.

Hover over the clock on the left side of the universal menu.

When Quick Settings appears, select it to open the Quick Settings panel. Select Wi-Fi.

Select the toggle to turn Wi-Fi on, then select the Wi-Fi network you want to connect to and enter the password.

Select Connect.

Charge your headset

To start, plug the charging cord into your Meta Quest headset and a power source to begin charging it.

The charging indicator turns green once it’s fully charged. If you haven’t already charged your Meta Quest, we recommend keeping your headset connected to power while it runs the initial updates.

Adjust your headset fit and view To start, you’ll want to gently adjust the lenses by shifting them left, then right until they click into the position that allows you to see what’s on the screen most clearly. Once your headset is adjusted, follow the instructions in-VR and in the Meta Quest mobile app to complete the setup process. Putting your headset to sleep Putting your headset to sleep means that it will automatically “wake up” when it senses that the headset has been placed on someone’s head. When your headset is in sleep mode, power will still drain from the device, although much more slowly than when it’s in use. You can put your headset to sleep by pressing the power button on your headset. You can wake it back up by placing the headset on your head. Turning your headset off Turning your headset off means that the system is completely off, and will only turn on when the power button is held. When your headset is turned off, much less power will be drained than if it were in sleep mode. You can turn your Meta Quest headset off by holding down the power button for at least three seconds until the indicator light turns off and you hear the power down chime.

Press

or

on your right Touch controller to pull up your universal menu.

Select Connect.

Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.

Select Wi-Fi.

Select the toggle to turn Wi-Fi on, then select the Wi-Fi network you want to connect to and enter the password.

Roomscale is a boundary setting that lets you move around inside your play area, you’ll need a safe and unobstructed space measuring at least 6.5 feet by 6.5 feet (2 meters by 2 meters).

If you have a smaller space than that, you can use your headset in Stationary Mode, which lets you play while sitting or standing in one place.

Learn more about setting up and using boundary.

Meta Quest offers a variety of accessibility features, including colour correction, closed captioning, and adjustable font sizes, ensuring an inclusive experience for all users.

Before you cast

You can cast from either your primary or secondary account.

Make sure your phone, computer and headset are on the same Wi-Fi network.

If your Wi-Fi network supports dual band, make sure your devices are on the same frequency.

Make sure the headset and device you’re casting to are logged into the same Meta account.

How to start casting:

1. Press  Meta button or  Oculus button on your right Touch or Touch Pro controller to open the universal menu.
2. Select the clock on the left-hand side of the universal menu to open Quick settings.
3. Select Cast.
4. Select Mobile, Web or choose a nearby device from the list.
5. Select Next and follow the on-screen instructions.

How to stop casting:

1. Press  Meta button or  Oculus button on your right Touch or Touch Pro controller to open the universal menu.
2. Select the clock on the left-hand side of the universal menu to open Quick settings.
3. Select Cast and then Stop casting.

Your computer must be on the same Wi-Fi network as your headset to cast with Meta Quest. To start casting:

1. On your computer, open your browser then go to horizon.meta.com/casting and log in.
2. In your headset, press  Meta button or  Oculus button on your right Touch or Touch Pro controller to open the universal menu.
3. Select the clock on the left-hand side of the universal menu to open Quick settings.
4. Select Cast.
5. Select Web, then select Next.
6. Select Computer, then select Next to connect.

How to stop casting:

1. Select the clock on the left-hand side of the universal menu to open Quick settings.
2. Select Stop casting.

If you’re having issues with casting, try these tips.