Privacy Policy

1. What Information We Collect
We collect personal information to provide you with the best rental experience. This may include:
A. Personal Identifiers
Full name
Date of birth (for age verification)
Billing and shipping address
Email address
Phone number
Government-issued ID (for verification purposes)
B. Payment Information
Credit or debit card details (processed securely through third-party payment processors)
Transaction history
C. Rental & Usage Details
Rental order history
Delivery or pickup instructions
Support inquiries and communication
D. Technical Information
When you visit our website, we may collect:
IP address
Browser type and version
Pages visited
Date/time of access
Device type and operating system
 
2. How We Use Your Information
We use your personal information for the following purposes:
To process and deliver your rental order
To verify your identity and eligibility
To communicate order updates or respond to inquiries
To process payments and security deposits
To improve our services and website
To comply with legal obligations (e.g., fraud prevention)
We will never sell your personal information to third parties.
 
3. Sharing of Information
We may share your information with trusted third parties only when necessary:
Payment processors to handle transactions securely
Shipping providers for delivery and pickup logistics
Customer support platforms to help resolve service issues
Legal authorities if required by law, court order, or fraud investigation
All third-party service providers are required to comply with privacy and data protection laws.
 
4. Security of Your Data
We implement industry-standard security measures to protect your personal information, including:
SSL encryption on our website
Secure payment processing via PCI-compliant providers
Restricted access to customer data within our team
While we take strong precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute data security, but we continuously monitor and update our systems to reduce risks.
 
5. Data Retention
We retain your personal data only as long as necessary to:
Fulfill rental orders
Satisfy legal, tax, or regulatory requirements
Resolve disputes or enforce our Terms of Service
After this period, your data is securely deleted or anonymized.
 
6. Your Rights (Under PIPEDA)
As a Canadian resident, you have the right to:
Access the personal data we hold about you
Request corrections to inaccurate or outdated information
Withdraw consent (subject to legal and contractual restrictions)
File a complaint with the Office of the Privacy Commissioner of Canada
To request access or changes to your data, contact us at: hello@poptronic.ca
 
7. Cookies and Website Tracking
Our website uses cookies and similar technologies to improve user experience and analyze performance. You may disable cookies in your browser settings, but this may affect functionality.
 
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.
 
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date. Continued use of our services means you accept the updated terms.
 
10. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, please reach out to us:
Poptronic VR
📧 Email: hello@poptronic.ca
📍 Address: Ontario, Canada
🌐 Website: www.poptronic.ca